How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Frequently Asked Questions

Q: How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Frequently Asked Questions (FAQ)

1. How are your products made?

All our leather goods are handcrafted with care, using high-quality genuine leather. Each piece is unique, showcasing the craftsmanship and attention to detail that goes into every product.

2. Can I customize my order?

Yes! We offer customization options for many of our products, including color, size, and personalized engravings. Please contact us before placing your order to discuss your requirements.

3. How long will it take to receive my order?

Processing Time: 2–5 business days

Shipping Time: Depends on your location (typically 5–15 business days for international orders)
You will receive a tracking number once your order is shipped.

4. Do you offer international shipping?

Yes, we ship worldwide. Shipping fees and delivery times vary depending on the destination. Please check our Shipping Policy for more details.

5. What payment methods do you accept?

We accept:

Credit/Debit Cards (Visa, MasterCard, etc.)

PayPal

Other secure online payment gateways (as listed during checkout)

6. Can I return or exchange my order?

Yes! We offer returns and exchanges within 14 days of delivery. Items must be unused, in original condition, and in their packaging. Customized or personalized items are non-returnable. See our Refund Policy for full details.

7. How should I care for my leather products?

Avoid direct exposure to water and sunlight for long periods.

Clean gently with a soft, dry cloth.

Use leather conditioner occasionally to maintain softness and durability.

8. My item arrived damaged. What should I do?

We’re sorry for the inconvenience! Please contact us within 48 hours of delivery with a photo of the damaged product. We will provide a replacement or refund.

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